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1. Arizona Medicaid (AHCCCS)

 

 

We are contracted with the following AHCCCS health plans:

 

• Mercy Care

• Banner – University Family Care

 

 

Once services are authorized by your health plan, we will work directly with your case manager to begin care.

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2. ALTCS (Arizona Long Term Care System)

 

 

We provide services to individuals eligible through ALTCS.

Beginning October 1, 2025, we will also be contracted with:

 

• Arizona Complete Health – ALTCS-EPD

 

 

Note: We do not assist with the application process for ALTCS, but we can refer you to qualified resources for help.

 

 

 

3. Private Pay

 

 

We welcome private pay clients who wish to self-fund care.

 

Accepted private pay methods:

 

• Credit or Debit Card

• Zelle

• ACH/Bank Transfer

• Cashier’s Check or Money Order (No personal checks)

 

 

Private Pay Policy Highlights:

 

• A retainer is required to begin services. This is not a deposit but a prepaid amount held to secure your caregiver and schedule.

• Payment for ongoing services must be made weekly or monthly in advance, depending on your care agreement.

 

 

 

 

 

Private Pay Retainer & Refund Policy

 

 

We understand that care needs can change. To ensure fairness to both our clients and caregivers, the following refund policy applies to private pay clients only:

 

• No refunds are issued for services already rendered.

• Refunds for unused service days are considered based on:

   

  • Whether services were ended suddenly or were planned and communicated in advance

  • Whether two weeks’ notice was given to terminate services

  • The caregiver’s ability to be reassigned to another client

   

 

 

 

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Two-Week Notice Highly Recomended

 

 

We require at least two (2) weeks’ written notice to end services. This allows us time to transition your caregiver to another case without disruption to their income.

 

• If we are able to find another client before the 2-week period, services may end on your requested date.

• If services are ended immediately without notice, Faith First Healthcare reserves the right to retain the initial retainer to cover lost wages owed to the caregiver.

 

 

This policy helps protect the livelihoods of our caregivers, who often rely on consistent income. Sudden cancellations can negatively impact their ability to support themselves and their families.

 

 

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Exceptions for Refunds

 

 

Refunds or early termination may be granted without penalty in the following situations:

 

• Client passes away

• Documented medical emergency or hospitalization

• A verified issue with the caregiver or company that cannot be resolved

• Significant changes in care eligibility (e.g., Medicaid approval with new provider)

 

 

 

 

 

Need Help Understanding Your Options?

 

 

We’re here to help. If you’re unsure which payment method you qualify for, or want a quote for private care:

 Call us at (520) 369-5527

 Email: info@faithfirsthealthcare.com

 

 

 

 

Important Reminders

 

 

• All services must be approved through your health plan or prepaid if private pay.

• We do not assist with Medicaid or ALTCS applications.

• Documentation such as service summaries, receipts, and care schedules is available upon request.

 

 

 

 

 Arizona Office Contact

 

 

Phone: (520) 369-5527

Email: info@faithfirsthealthcare.com

Website: www.faithfirsthealthcare.com