Client Coordinator
Faith First Healthcare is seeking a dedicated and organized Client Coordinator to join our team. In this vital role, you will be the primary point of contact for clients and their families, ensuring they receive high-quality, personalized care. The Client Coordinator will facilitate communication between clients, caregivers, and management, helping to coordinate services and address any concerns. If you are passionate about making a difference in the lives of others and excel in customer service, we want to hear from you!
What We Offer
- Competitive Salary: Starting at $17 per hour, with opportunities for salary increases based on experience and performance.
- Flexible Work Hours: We understand the importance of work-life balance and offer flexible scheduling options.
- Comprehensive Benefits: Access to health, dental, and vision insurance, along with employee discounts and wellness programs.
- Professional Development: Opportunities for training and career advancement within the company.
- Supportive Work Environment: A collaborative culture that values teamwork, innovation, and employee well-being.
- Travel Reimbursement: Compensation for travel-related expenses when visiting clients or attending meetings.
What We Expect
- Client Engagement: Build and maintain positive relationships with clients and their families, ensuring they feel supported and valued.
Responsibilities:
- Serve as the primary point of contact for clients, addressing inquiries, concerns, and requests in a timely manner.
- Conduct client assessments to determine care needs and preferences, ensuring personalized service delivery.
- Coordinate schedules for caregivers, matching them with clients based on needs and expertise.
- Monitor client satisfaction and follow up on services provided, resolving any issues that may arise.
- Document and maintain accurate records of client interactions, care plans, and service changes.
- Collaborate with caregivers and management to ensure high-quality care delivery and compliance with company policies.
- Assist in onboarding new clients and facilitating the transition into services.
Qualifications:
- High school diploma or equivalent; a degree in healthcare, social work, or a related field is preferred.
- Previous experience in a client-facing role, ideally within the healthcare or home care industry.
- Strong organizational and multitasking skills, with the ability to manage competing priorities effectively.
- Excellent communication and interpersonal skills, with a compassionate and empathetic approach.
- Proficiency in using computer software and electronic health record (EHR) systems for documentation and scheduling.
- Problem-Solving Skills: Ability to think critically and address client concerns or needs promptly and effectively.
- Availability: Must be willing to work flexible hours, including evenings and weekends, as needed to meet client and caregiver needs.
Additional Information
- Work Environment: The Client Coordinator will primarily work in an office setting but may also visit clients' homes or attend community events. It’s essential to be adaptable and comfortable in various environments.
- Team Collaboration: You will work closely with caregivers, Field Supervisors, and management to ensure a high standard of care is maintained. Building strong relationships with your team and clients is key to success in this role.
- Client-Centered Approach: At Faith First Healthcare, our philosophy centers on treating clients with respect and dignity. As a Client Coordinator, you will be expected to embody these values and advocate for the best interests of our clients.